Non-Conformance Reports Investigations

We have got expertise in Quality Non-Conformance Investigation. We work on your behalf with your manufacturer to dig out the root cause of issues and offer preventive action solutions.

Non-conformance is when a manufactured product or service does not meet the specifications or requirements outlined by standards, regulations, and customer expectations. Effective non-conformance management requires implementing meaningful processes and tracking systems. Click here for our step-by-step guide to identifying and fixing non-compliance issues.

What Is a Non-Conformance Report?

A non-conformance report is a document that identifies any aspect of a product or service that does not meet the required standards. It includes details such as the description of the issue, cause of failure, proposed corrective action, and responsible person. Non-conformance reports are a way for businesses to ensure the quality of their products and services and allow for enhanced decision-making for future process improvement efforts.

The real benefits of well-written SOPs are crucial to the quality of the work functions performed. Detailed instructions can be read by any and every employee in the corporation. Thus, employees will be capable of easily performing the SOP function. 

Identifying and Analyzing the Issue
Develop Intended Corrective Actions
Implement Action Plan to Resolve Issues
Continuous Improvement with Non-Conformance Reporting

How to identify and Document Non-Conformance?

Identifying non-conformances is essential to the success of any TQM system. It starts with understanding which quality standards your product has to meet and recognizing when they are not met. When you do identify a non-conformance, document exactly what happened, why it happened, what the consequences are and how it can be prevented in the future. Keeping an accurate record allows for effective corrective actions and process improvements.

What are the causes of Non-Conformance?

Non-conformance usually occurs due to a lack of information, inadequate training, inadequate resources, and bad processes. Poor communication is often an issue as well, with confusion leading to incorrect assumptions and outcomes that fail to meet quality standards. Furthermore, lack of documentation or tracking can cause issues with understanding the root causes of non-conformance. Other factors include poor design or prototyping, unexpected situations and changing customer requirements. It’s important to identify and address these causes in order to effectively manage non-conformance data and improve future performance.

How to create a process for recording Non-Conformance data?

Setting up a process for recording and tracking non-conformance data is essential for any Total Quality Management system. By creating a central database to store all your non-conformance data, you can easily access information at any time. This will ensure that you have a consistent way of recording and tracking issues when they arise. It also allows teams to take action quickly in order to resolve the issue and implement corrective actions. Documents should include descriptions of why it happened, what the consequences are and what preventative measures can be taken.

How to establish continuous improvement programs based on your findings?

Once corrective and preventive actions have been taken, it is important to establish continuous improvement programs to ensure desired levels of performance are maintained. Quality-based philosophies, such as Total Quality Management, offer valuable insight into how organizations can continuously monitor their processes and measure performance against external industry standards. Through team collaboration and data analysis, these systems allow for more accurate tracking of code non-conformance and provide guidance for risk management teams in the development of strategies that further reduce the risks associated with quality issues.

How to develop and Implement corrective/preventive action plans?

Once the root cause of an issue has been identified, corrective and preventive action plans can be developed to reduce the occurrence of repeat events. Corrective actions can mitigate the impact of non-conformances on current processes and operations, while preventive actions address how to eliminate future problems. During development, total quality management teams should involve stakeholders in order to identify any gaps that may exist between current operational performance and desired objectives. Additionally, management should ensure that all members of the team understand the corrective and preventive actions that need to be implemented, as well as assess their resources for successful completion.

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Proven Expertise. Companies who have Trusted Us to Become Regulatory Compliant with Health Canada

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Shams W.Pawel Amazing Grass

“We’ve worked with Andrew and the QSS team for 5 years and they’ve always been very knowledgeable and professional. They’re a tremendous partner to have when dealing with Health Canada compliance regulations and will always work with you to come up with the best solutions.”

Michael MT Consulting

I have been working with Andrew and his team at QSS for a couple of years now. I have clients from many different parts of the world and each situation requires expertise and focus, which I’m getting from QSS. I highly recommend Andrew and QSS to any perspective client who wants to “get it right” regarding Canadian and cross border compliance.

Donal Gauvreau Sapro

I've used QSS services for many years now and they always deliver a very professional service. Everyone on the team is great to work with and the always come up with great solutions for your needs at a great price!

Why should you trust us for your Non-Conformance Investigation?

Partnering with us will let you get assistance from experienced non-conformance investigation specialists. We will work with you to find the reason for any issue; and provide a corrective and preventative action summary, if applicable. We will then send the non-conformance report back to you, and you can choose to report those findings back to your customer.

Internal Non-Conformance Investigators

We have a team of skilled and talented internal non-conformance teams to work with you.

Capture Customer’s Concerns

We capture your customer’s concerns in a complaint document form, investigate, and prepare a non-conformance report for you.

Privacy Protection

Without disclosing your customer’s information, we’ll investigate on your behalf; work with your manufacturer to find the reason for the issue.

Customer Complaint Center

We will act as your trusted customer complaint handler, Customer Complaint Center, or your Investigator of non-compliance or quality issues.

Identifying/Analyzing the Issue & Developing Corrections:

A non-conformance report should be thorough in identifying and analyzing the issue. This can include research in to what exactly caused the issue, who is involved and responsibilities that need to be taken, as well as ways of preventing it from happening again. Taking proactive steps such as root cause analysis will help ensure the issue does not persist or come up again down the line.

Once the issue has been recorded and analyzed, it’s time to determine what corrective actions will be taken to ensure a similar matter does not arise in the future. It is recommended that these corrective actions are detailed, measurable, and actionable – meaning the person tasked with carrying out the steps needed to restore the non-conformance’s can quite clearly see what needs to be done and engage full-on confidence to make it happen. After all, if you cannot precisely measure a task you’re are given then how do you know of its successful completion? Create clear steps necessary for correcting any irregularities found upon further testing or investigation.

Implement your Action Plan & Constantly Improve with Non-Conformance Reporting:

After the corrective action plan is created, it is time to execute on it. This involves assembling the necessary personnel and resources needed to complete the given task while also clearly outlining timeline expectations and goals in terms that can be tested or definitively measured. Make sure to assign someone specific responsibility for each corrective action and track progress along the way. Doing so allows companies to demonstrate compliance with regulatory requirements, standards, and commitments, thus ensuring that non-conformance does not reoccur down the road.

Good non-conformance reports provide management with key information into system failures to identify, measure and improve any process weaknesses. Incorporating a non-conformance report can help generate greater customer satisfaction and improved regulatory compliance. Identifying, documenting, and measuring root causes allow your team to use the data collected to implement corrective action plans that lead to long-term continuous improvement.

Non conformance reporting

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