Non-Conformance Investigation

We have got expertise in Quality Non-Conformance Investigation. We work on your behalf with your manufacturer to dig out the root cause of issues and offer preventive action solutions.

What is Non-Conformance?

A manufacturer, seller, packager, labeller or distributor ensures that they continue to offer quality products and operate correctly under existing regulations of Health Canada or FDA. If they fail to operate up to standard regulations, it’s called non-conformance. Nonconformity can be detected at any level of an organization’s operations from manufacturing and quality control to personnel procedures. Any company that fails to adhere to regulatory compliance must get the problem detected and resolved before continuing business.

More than 6000 Licenses Successfully Delivered

Proven Expertise. Companies who have Trusted Us to Become Regulatory Compliant with Health Canada

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selling natural health products in canada
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NHP Database
nhpd ingredient database
Shams W.Pawel Amazing Grass

“We’ve worked with Andrew and the QSS team for 5 years and they’ve always been very knowledgeable and professional. They’re a tremendous partner to have when dealing with Health Canada compliance regulations and will always work with you to come up with the best solutions.”

Michael MT Consulting

I have been working with Andrew and his team at QSS for a couple of years now. I have clients from many different parts of the world and each situation requires expertise and focus, which I’m getting from QSS. I highly recommend Andrew and QSS to any perspective client who wants to “get it right” regarding Canadian and cross border compliance.

Donal Gauvreau Sapro

I've used QSS services for many years now and they always deliver a very professional service. Everyone on the team is great to work with and the always come up with great solutions for your needs at a great price!

Why the Need for Non-Conformance Investigation?

If you manufacture or sell goods, you should work out to deal with nonconforming product. Your priority must be to stop nonconforming products from reaching consumers. Non-conformance investigation solutions will empower you to identify issues, determine what actions need to be taken immediately to fix those issues, stop any further processing of defective products, and prevent further non-confirmation.

Why Us for Non-Conformance Investigation

Partnering with us will let you get assistance from experienced non-conformance investigation specialists. We will work with you to find the reason for any issue; and provide a corrective and preventative action summary, if applicable. We will then send the non-conformance report back to you, and you can choose to report those findings back to your customer.

Non_Conformance_Investigators
Internal Non-Conformance Investigators

We have a team of skilled and talented internal non-conformance teams to work with you.

Capture Customer’s Concerns

We capture your customer’s concerns in a complaint document form, investigate, and prepare a non-conformance report for you.

Privacy Protection

Without disclosing your customer’s information, we’ll investigate on your behalf; work with your manufacturer to find the reason for the issue.

Customer Complaint Center

We will act as your trusted customer complaint handler, Customer Complaint Center, or your Investigator of non-compliance or quality issues.

Do You Know?

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