We act as your Canadian Importer of Record (IoR) and guide you through Health Canada’s compliance requirements so your veterinary health product can enter the Canadian market smoothly.
If you plan to sell veterinary health products (VHPs) in Canada, you’ll need a Canadian-based entity to act as the Importer of Record. That’s where we come in.
As your IoR, we ensure your product is properly notified with Health Canada and enters the country in full compliance.
Whether you’re importing from the U.S. or overseas, our regulatory team and in-house import division provide support across documentation, customs, and post-market responsibilities.
VHPs are low-risk products used to maintain or promote animal health, like joint supplements, probiotics, or herbal ear cleaners. While they don’t require full market authorization like drugs, they must be notified to Health Canada before import.
Health Canada requires all VHPs to be imported by a Canadian-based entity listed on the notification form.
The Importer of Record (IoR) name and address must be provided in the VHP Notification form if the notifier is located outside Canada.
As IoR, we maintain the records and documentation required in case of recalls or inspections.
The IoR ensures ongoing compliance with labelling, formulation, and recordkeeping standards.
Bringing a veterinary health product into Canada can feel overwhelming. We’re here to walk you through it. Our VHP IoR services help you meet every requirement clearly and efficiently, so your product reaches the market without added stress.
We act as your Importer of Record for customs clearance, a requirement for VHP importation. You will still need a licensed customs broker to facilitate the border process.
We collect and organise the documentation required for compliance, including:
We act as your official Canadian IoR to meet Health Canada’s requirement for a domestic importer if the Notifier is located outside of Canada.
We provide expert advice to help you meet all Health Canada requirements and avoid delays or non-compliance.
We review your formula and label against VHP criteria to confirm it qualifies as a low-risk VHP and does not cross into drug classification.
As your IoR, we store required documentation and ensure records are available upon request during inspections.
Need to update your label, change your formulation, or respond to Health Canada questions? We’re here for all post-notification updates and compliance matters.
Available as a separate, fee-based service. We prepare and submit complete notification packages that meet Health Canada’s format, language, and content requirements.
A Veterinary Health Product (VHP) is a low-risk substance used to help maintain or promote animal health. These include vitamins, minerals, herbal ingredients, and homeopathic remedies. They aren’t meant to treat or cure diseases but can support overall wellness.
Yes. To legally import a VHP into Canada, Health Canada requires a Canadian-based Importer of Record (IoR) to be listed on the notification form if the Notifier is located outside of Canada. If you don’t have one, we can step in.
Unfortunately, no. Only companies based in Canada can act as the IoR. That’s where we come in. We’re ready to support you, walk you through every step, and help you meet this requirement smoothly and confidently.
Common examples include omega-3s, probiotics, joint health formulas, herbal sprays, and ear cleaners. If you’re unsure whether your product qualifies, we’re happy to review it for you.
Health Canada generally reviews and acknowledges notifications within 30 calendar days, provided the submission is complete and accurate. We help you get it right the first time.
We don’t offer warehousing, but we coordinate closely with your logistics provider to support a smooth customs clearance and ensure all documents are in order.
Absolutely. We prepare and review bilingual labels that meet Health Canada’s VHP standards, helping you avoid delays and rejections.
Tell us a bit more about what you’re working on or what questions you have. We’ll review your request and guide you toward the best path forward.
